AIRBNB & RESIDENTIAL CLEANING

Five-Star Quality Spotlessly Ready

COMMERCIAL CLEANING

Let’s Handle The Cleaning Work

  • When you submit a cleaning request on our website, our team will confirm your appointment with our cleaning crew. If the job is more extensive than what our standard rate covers, we may charge an additional fee based on the extra work. Our cleanings typically take 2 hours to complete, and each add-on cleaning will take an additional 30 minutes.

    We require full payment to secure your cleaning appointment. All clients will have access to a client portal where you can view your payments, upcoming appointments, and save a card on file. Once your cleaning is complete, we will send a final invoice to you via text and email.

  • You may cancel or reschedule your service up to 24 hours before your scheduled appointment to avoid our $50.00 CANCELLATION FEE. To cancel our services completely (for recurring cleanings), please notify us at least 2 weeks in advance.

  • PLEASE NOTE: The PickUp Crew provides NO REFUNDS. If you are not content with your cleaning, we will schedule a re-clean (within a 3-day window).

PAYMENT TERMS

Our Policy

  • 1. Service clients who are not kind or respectful to our cleaning staff

    2. Lifting and moving heavy furniture (this is done in deep cleans ONLY, not routine cleans)

    3. Reaching heights inaccessible on our 2-step ladder

    4. Clean the front of TVs, Computers, and Other electronics (we dust them)

    5. Cleaning bio-hazardous substances (feces, blood, etc)

    6. Cleaning infested properties (rodents, bugs, etc)

    7. Move appliances connected to water or gas

  • Any body fluids from both humans and animals will be strictly avoided by our cleaning technicians. ANY areas with pest infestations including mice will be avoided. If unsanitary conditions or items are encountered, we reserve the right to immediately vacate the premises and request full payment.

  • All cleaning specialists working for The PickUp Crew have passed criminal background checks and are insured.

    The PickUp Crew is a residential and commercial cleaning service dedicated to providing quality cleaning services in the Massachusetts & New Hampshire Area/New England. We utilize effective cleaning strategies to ensure every corner, bathroom, bedroom, and shared space is cleaned, polished, and shined to perfection! Customer satisfaction is our #1 priority and we are proud to serve you!

  • Before your scheduled cleaning with us, please make sure to prepare your home for a smoother cleaning experience. For our cleaners to focus on cleaning, we would greatly appreciate trash items to be separated from personal items AND pick up items that may get in the way (toys, shoes, clothing, etc.). Cleaners will not know where to place your personal items. Our cleaners will lightly organize your items (ex. Shoe racks, table arrangements, etc.) during cleanings but they will not declutter and organize as part of a regular or deep cleaning. If we find that your home requires more detailed decluttering and organizing, we will include this cleaning add-on to your final invoice.

    We would greatly appreciate all trash to be thrown out and laundry to be picked up, and dishes to be washed before our arrival unless included in your cleaning. We empty any waste baskets and take out any trash we compile from cleaning your home. Cleaners are not required to take out large piles of trash that you’ve compiled before your appointment. If this is something you would like us to do, we will charge an additional fee for this service.

    We highly recommend a Deep Cleaning for the first visit in order to get your home prepared for ongoing maintenance. If we find that your home requires a deeper cleaning on the first visit, we will include our deep cleaning add-on to your final invoice.

  • To make scheduling easier for us, please try your best to commit to the day and time we have scheduled for your cleaning. We will try our best to accommodate last-minute schedule changes, but we cannot guarantee this since we set our cleaners’ schedules weeks in advance.

    Our goal is to provide a seamless cleaning experience for our clients and cleaners. We advise a LATE ACCESS FEE of $50.00 will be applied if our team is unable to access your property, start cleaning, or contact you within 30 minutes of the cleaners arrival. PLEASE make sure your home is ready for cleaning and you are available to give cleaners access to your property. If not, please make arrangements with our PickUp Team if you will not be present during the cleaning. This also applies to post cleaning, please let our team know how to properly secure/lock your property after the cleaning to prevent any security issues (if you are not present after the cleaning).

  • The PickUp Team Cleaners will provide all products and equipment (solutions, rags, brooms, mops, vacuums, etc.) to clean your home. We dust and clean all hard surfaces and items on them, but we DO NOT CLEAN ELECTRONICS such as televisions and computer screens, but we will dust those items. We offer to add-ons for any special cleanings you would like.

  • You may cancel or reschedule your service up to 24 hours before your scheduled appointment to avoid our $50.00 CANCELLATION FEE. To cancel our services completely (for recurring cleanings), please notify us at least 2 weeks in advance.

  • Before and After pictures will be taken by our cleaners for each room and appliance covered during your cleaning. This is for documentation purposes to track the quality of our work. We may use your pictures on our marketing platforms for advertising purposes. We will ask for your permission before using your pictures to advertise.